Frequently Asked Questions

Shipping

How long does shipping take? Orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on your location.

Is shipping free? Yes, shipping is free on all orders.

Do you ship internationally? Yes, we ship worldwide.

How can I track my order? Once your order ships, email us at ionecustomercare@gmail.com with your order number and we'll send you the tracking details the same day.

Sizing

How do I find my ring size? Check our Size Guide page — you can measure with a strip of paper or an existing ring in under 30 seconds.

What if I order the wrong size? Contact us at ionecustomercare@gmail.com and we'll help you with an exchange.

What sizes are available? We currently offer sizes 7 through 12.

Product

What colors does the Smart Ring Pro come in? Silver, Black, and Gold.

Is the ring waterproof? Yes, the Smart Ring Pro is water-resistant for everyday activities like washing hands, showering, and swimming.

Orders & Returns

Can I cancel or change my order? If your order hasn't shipped yet, contact us as soon as possible at ionecustomercare@gmail.com and we'll do our best to help.

What is your return policy? We accept returns for defective products only. Return shipping costs are the customer's responsibility. Contact us within 14 days of delivery to start the process.

How do I contact customer support? Email us anytime at ionecustomercare@gmail.com — we respond within the same day.